Health Insurance Information and Counseling Assistance Program (HIICAP)

Health Insurance Information Counseling and Assistance Program (HIICAP) is a federally-funded program from the Centers for Medicare and Medicaid Services (CMS). HIICAP is administered by the New York State Office for the Aging.

To access a HIICAP counselor, call (518) 935-2307 or Albany County - New York Connects at (518) 447-7177

HIICAP can help you:

  • understand the Medicare prescription drug benefit (Medicare Part D) and how to select the best plan
  • understand “Extra Help”, a low income subsidy offered by the Social Security Administration
  • find ways to pay for your prescription drugs or medical equipment
  • understand and apply for EPIC (Elderly Pharmaceutical Insurance Coverage)
  • choose between original Medicare and Medicare Advantage plans, including Medicare HMOs, Medicare PPOs, Medicare Special Needs Plans and Medicare Private Fee-for-Service Plans
  • understand Medicare rules and your medical bills
  • report possible Medicare fraud or abuse
  • appeal a decision by Medicare, your managed care provider or other health insurance company
  • discover ways to fill Medicare’s gaps
  • file an insurance claim and deal with paperwork
  • learn about prevention and screening coverage that keeps you healthy or helps detect issues early

HIICAP Volunteer Counselors

Work with our HIICAP Coordinator to provide education on Medicare, Medicare Part D Prescription Coverage, Medicare Savings Plans, and more.